Question 1

The robot does not reach the desired area.

Accepted Answer

Start the cleaning of the robot from the charging stand and do not change its place by intervening manually during the cleaning. Changing the location of the charging stand or manually relocating the device will prevent the navigation and mapping functions from working as intended.

Question 2

The map is not created.

Accepted Answer

Charge your robot to full capacity. Set the vacuum level to the lowest option and start the cleaning. Make sure your Wi-Fi connection is strong throughout your home.

Question 3

The map has been deleted or corrupted.

Accepted Answer

Select your current map from the registered maps section of the application. Delete the corrupted map and start the mapping process by restarting the device from the charging stand.

Question 4

There is noise from the main brush.

Accepted Answer

Residues entangled in the main brush should be cleaned regularly. Make sure that the main brush holder and the brush itself are clean and start the robot.

Question 5

Low suction power.

Accepted Answer

Don't forget to do your regular HEPA filter, main brush, side brush and bowl cleaning.

You should clean the HEPA filter once a week and replace it every 6 months.

You need to clean the main brush, side brush and chamber every 2 weeks and replace these parts depending on usage.

Question 6

The robot does not transfer dust to the station.

Accepted Answer

Clean the chute and hopper mouth at the rim of the station and the bottom of the cabinet. If the dust bag is deformed or there is a large stuck object, replace the bag.

Question 7

It stops shortly after running.

Accepted Answer

Uninstall device, delete data and disconnect via app. Then reinstall.

Question 8

The robot is not charging.

Accepted Answer

Make sure the magnetic charging electrodes on the cradle and robot are clean. Wipe the electrodes with a damp or dry cloth.

Question 9

The robot does not delete.

Accepted Answer

Do not use detergent or vinegar in the water tank. Use only by adding water to the water tank.

Do the channel cleaning by inserting a needle into the 3 water outlet channels at the bottom of the wiping and sweeping chamber.

Press and hold the reset button on the bumper of the robot for 5 seconds and then turn on the device.

Question 10

Wheel or side brush not turning.

Accepted Answer

Check the wheels and side brush. Remove any jammed object. You can easily remove the side brushes and clean them.

Question 11

It keeps vacuuming the same place or cannot find the charging stand.

Accepted Answer

Start cleaning from the charging stand and switch to automatic mode via the app or remote (FX-7).

Question 12

Do you mind if the device stays on charge?

Accepted Answer

There is no problem in keeping the device charged. In fact, the intended use is for charging the device.

If you do not intend to use the device for a long time, you should completely discharge the device before storing it in its box.

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